FAQ
Is fund recovery legal?
Yes. Fund recovery is a lawful service when conducted transparently and in accordance with financial and legal regulations. We assist clients in filing chargebacks, preparing reports, and contacting the proper authorities — always within the legal framework.
How do you know I’ve lost money with a specific platform?
We work closely with European financial oversight bodies such as BaFin (Germany), FCA (UK), and the European Central Bank (ECB). Through these channels and internal investigations, we are made aware of known scam platforms and victim cases.
Can I really get my money back?
While we cannot guarantee 100% success, many clients have achieved partial or full recoveries — especially if action is taken quickly. Your chances depend on the platform, the method of payment, the time elapsed, and the availability of supporting evidence.
What documents do you need from me?
We typically require:
Transaction confirmations (bank/crypto/wallet transfers)
Communication history with the platform
Screenshots or emails of your account or investments
A copy of your ID (for verification and authority submissions)
We will send you a full checklist once your case begins.
How long does the recovery process take?
It varies. Some chargeback cases can move within 30–60 days. Others involving legal complaints, regulator coordination, or cybercrime may take several months. We always keep you updated on the progress of your case.
Is my information kept confidential?
Absolutely. We comply with Swiss and EU data protection laws, including the General Data Protection Regulation (GDPR). Your documents and case details are stored securely and never shared without your explicit consent.
What if I’ve already reported the fraud myself?
No problem — we can take over, improve your submission, and coordinate follow-up. Often, our structured case reports and regulator connections help move things forward faster and more effectively.
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